Simplified Support Management with Automated Ticket System.
The Automated Support Tickets feature in the UNIRR app streamlines communication with your customers throughout the entire support process. You can send real-time updates, request additional information, and provide solutions directly within the ticketing system.
All conversations are stored on a centralized platform, ensuring messages are organized and easily accessible. This reduces miscommunication, prevents lost messages, and enables support teams to respond more quickly and efficiently.
As a result, issue resolution is faster, transparency is improved, and customers receive a better overall support experience.
24/7 Ticket Updates
Faster Resolutions
Simplify Your Support Workflow
UNIRR Automated Support Tickets makes it easy for teams to submit requests through a clean, user-friendly portal.
With just a few clicks, users can share details, attach files, and keep everything updated in one place.
Each request gets a unique ticket number so your team can track, prioritize, and manage every issue efficiently.
Technical Support
Login, attendance, or app errors? Submit a ticket and our team will diagnose and fix it quickly.
Billing & Plans
Questions about invoices, upgrades, or plan changes? We will clarify everything in one response.
Feature Requests
Share ideas to improve workflows. We log, review, and update you on progress.
Submit a Support Ticket
Frequently Asked Questions - Support Tickets
How do I create a support ticket in UNIRR? +
Log in to the UNIRR app, open Support, and submit a new ticket with your issue details. Add screenshots if needed.
What details should I include for faster resolution?
+
Include the module name (attendance, payroll, leave, etc.), steps to reproduce, and any error message or screenshot.
Can I attach files to a ticket? +
Yes. Attach screenshots, reports, or documents to help our team investigate quickly.
How will I know when my ticket is updated? +
You will receive in-app updates and email notifications when the ticket status changes.
How long does it take to get a response? +
Response time depends on priority. Critical issues are handled first and usually get a faster response.
Can I track the status of my ticket? +
Yes. All tickets appear in your Support dashboard with Open, In Progress, or Resolved status.
What if my issue is urgent? +
Choose a high priority and add "urgent" details in the description. Our team will review it right away.
Can I reopen a resolved ticket? +
Yes. If the issue persists, reply in the ticket thread to reopen it for further help.